Bobwellson watches are protected by a 12-month warranty
starting at the date of ship out
This warranty covers all manufacturing defects.
The following are excluded. Damage caused by accidental impacts or inappropriate or abusive use. Unauthorized repairs. Normal abuse due to wear. Straps and accessories.
Do not use acids or other chemicals to speed up patina on brass and bronze watches as this can damage your gaskets.
Step How to claim Warranty
First: Contact us to information about the problem
You have 2 choices.
1.send back to Bobwellson
2.send part to your address for repair at your location
if send a part to your country I will offer free of shipment cost
if you send a watch back to our company
please send only watch without the box & put it in an envelope
cover it by a lot of air bubble
- Shipment cost 2 ways is customer responsibility
- Regarding tax import for our country, I will support it.
- Tax import for your county, are your responsibility
We do not have a returns policy
Deposit and any payment can't refund
We accept PAYPAL only
we ship watch to the shipping address. Worldwide shipping
We send by Register airmail or EMS.
Register airmail is offered free. if Ems plus 100 USD
we didn't have service of UPS DHL FEDEX
you will receive a tracking number when shipped and receive a bill that I declare to you to show your customs. If it was opened by customs
Customs and Import Tax are your responsibility.
We are not responsible for any delays caused during shipping or by customs. If package holds at customs. You must contact your customs that are your responsibility because Each country customs there are different methods. Depends on each country
Official Facebook page: Bobwellson World
Group Facebook club: Bobwellson on your hand
Group Facebook Exchange: Bobwellson Exchange
Official Email: Bobwellson@outlook.com
If you suspect that the product is missing during delivery. Please contact us. We will quickly proceed to ensure that the product is lost Maybe take 2 -4 weeks after you inform me. If the product is confirmed From all parties that missing We will send new products to you. This is our service. Please rest assured
When will the order be shipped out ?
Most orders will be shipped out on the following business day by Ems or Register airmail once payment has been confirmed. If the payment is made via Paypal, the order will only be shipped once the funds are cleared. Except when we are on vacation or traveling
Do I have to pay tax ?
Due to different international tax laws, all prices listed on the website are factory prices, any taxes applied at the country of destination are the responsibility of the consignee.
How to place an order from the online store ?
We have implemented a Paypal shopping cart into our website. If you see an item which you had like to purchase, simply click the [Add to Cart] button on the page and it will automatically be added to your cart. Then, you may continue shopping or proceed with checkout
How Long will it take for the order to arrive ?
The order should arrive within 1-10 business days. Please note that we ship only to physical street addresses. We cannot ship to post office boxes or APO Please be aware that it may be subject to customs and duties when it is coming into your country. We are not responsible for delays caused by shipping or customs. You will receive a tracking number after your order has been shipped by EMS or Register. The order will be shipped from Asia. up to stock maybe JP HK TH SG
How much is the shipping fee ?
We offer fee 20 USD shipping Standart airmail
= 80 USD Shipping EMS
to the United States, Asia, Australia, Canada, Europe, Africa & Middle East around the world.
Estimated delivery time: Register airmail About 2 week EMS About 1 week
Please contact us for further assistance if you don’t receive your item on time.
I'm a retailer and interested in Distributing Bobwellson Possible ?
Yes, we welcome any retailers/distributors from around the world, one country : one distributors please leave us a message at the Contact Us page. *Bob Wellson reserves the right to revise the terms and conditions for distributing/retailing Bob Wellson watches from time to time with or without notice.
What should I do if I do not have a Paypal account ?
If you don’t have paypal account you can use credit or Debit Card in paypal system
Bobwellson Patent rights are required by law picture, LOGO, name and image ads. Be protected by legal privilege. Do not make up a new production of a new or used where absolutely everything about Bobwellson. Without written permission from us.
If you send any information or register with Bobwellson we will keep your information confidential in all respects. Include details such as your financial account, which we will have to collect information PAYAL RECORD everything all the time. To improve the quality of our service. I will not send your personal information to anyone or any company at all. We will do everything possible to protect our customers well.