Bobwellson watches are protected by a 12-month warranty
starting at the date of ship out
This warranty covers all manufacturing defects.
The following are excluded. Damage caused by accidental impacts or inappropriate or abusive use. Unauthorized repairs. Normal abuse due to wear. Straps and accessories.
Do not use acids or other chemicals to speed up patina on brass and bronze watches as this can damage your gaskets.
Step How to claim Warranty
First: Contact us to an info about the problem
You have 2 choices.
1.send back to Bobwellson
2.send part to your address for repair at your location
if send a part to your country I will offer free of shipment cost
if you send a watch back to our company
please send only watch without the box & put it in an envelope
cover it by a lot of air bubble.The lead time for repair up to part in stock .
Estimated time 1 – 2 month after got the repair watch
– Shipment cost 2 ways is customer responsibility
– Regarding tax import for our country, I will support it.
– Tax import for your country, are your responsibility
we ship watch to the shipping address. Worldwide shipping
We send by Register airmail and EMS.
30USD Register airmail 2-3 week no insurance, no need customs declaration
80USD EMS 1 week with insurance. must declaration fact price fact bill
Canada & Australia doesn’t support tracking of register Airmail
if your address are these country. Please choose EMS only
we didn’t have service of UPS DHL FEDEX
You will receive a tracking number when shipped and receive a bill that I declare to you to show your customs. If it was opened by customs in your country
Customs and Import Tax are your responsibility.
We are not responsible for any delays caused during shipping or by customs. If package holds at customs. You must contact your customs that are your responsibility because Each country customs there are different methods. Depends on each country. If you don’t pay tax or contact with your customs then package back to me. That is non-refundable but we can send it again to you as your request
Package LOST on the way, How must we do?
Our rate of package lost between shipment From 2010 to 2020 Ems 0%, Register airmail 3 package UK, Australia, Canada
If you suspect that the product is missing during delivery. Please contact us. We will quickly proceed to ensure that the product is lost. Register Airmail there is no have any insurance. We can’t responsible for this shipment method if it lost on the way but we can follow up and open case at the post office Estimated time for follow up the case is 3-4 month or more
EMS global there is insurance. it’s the cover price as I declare for customs this is the cause why we must show the truth price with the truth bill to declare of the shipment Estimated time for follow up the case is 1 month or more
If package lost on the way, I can’t advance refund to you until insurance refund the money, we must wait because it has investigation process for the lost international package.
After getting information about the lost package you have 2 choice
Refund watch cost shipping not included or Let’s me send a new one to you again
WHEN WILL THE ORDER BE SHIPPED OUT ?
Pre-order it will ship out as the date Schedule for pre-order round. It can be late 3 – 6 weeks depending on the situation at that time. There is no compensation. If the product is delayed to pre-order products. We’ll try my best to quickly it.
DO I HAVE TO PAY TAX ?
HOW TO PLACE AN ORDER FROM THE ONLINE STORE ?
HOW LONG WILL IT TAKE FOR THE ORDER TO ARRIVE ?
HOW MUCH IS THE SHIPPING FEE ?
= 80 USD Shipping EMS
to the United States, Asia, Australia, Canada, Europe, Africa & Middle East around the world.
Estimated delivery time: Register airmail About 2-3 week EMS About 1 week
Please contact us for further assistance if you don’t receive your item on time.
I'M A RETAILER AND INTERESTED IN DISTRIBUTING BOBWELLSON POSSIBLE ?
WHAT SHOULD I DO IF I DO NOT HAVE A PAYPAL ACCOUNT ?
If you don’t have paypal account you can use credit or Debit Card in paypal system
Bobwellson Patent rights are required by law picture, LOGO, name and image ads. Be protected by legal privilege. Do not make up a new production of a new or used where absolutely everything about Bobwellson. Without written permission from us.